+ You can delete your {SERVICE} account and the personal data + associated with it at any time. This page explains exactly how to + request deletion, what we delete, what we keep, and how long the + process takes. +
++ Self-service deletion from within your profile settings is planned + and will be added in a future release. Until then, please use the + email process below — we will process every valid request + within {SLA_DAYS} days. +
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+ Send an email from the email address registered with your + account to{" "} + + {CONTACT_EMAIL} + + . +
++ Sending from your registered email helps us verify the request + is genuinely yours. If you signed up through Google or Facebook, + send the email from the address linked to that provider. +
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+ Use the subject line:{" "} +
++ Delete my account ++
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In the body of the email, include:
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- The email address registered with your account. +
- Your account handle, if you remember it. +
- + (Optional) The reason for deletion — this helps us + improve the Service, but you do not need to share it. + +
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+ We will reply to confirm we have received your request, + typically within 2 business days, and again once the deletion is + complete. +
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+ Prefer to skip the typing? Click the button below to open a + pre-filled email in your mail client. +
+ + Open pre-filled email + ++ Once we verify your request, we permanently delete the following + within {SLA_DAYS} days: +
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- + Your user account (email address, name, handle, password hash, + avatar URL, role, reading preferences, and account timestamps). + +
- + Any linked third-party sign-in identities (Google, Facebook). The + provider is the source of truth for your account with them; you + can revoke that link from the provider as well. + +
- Your avatar image stored in our object storage. +
- Your posts, bookmarks, collections, and short share links. +
- + Any outstanding password-reset or email-verification tokens. + +
+ Records linked to your user identifier via foreign keys are removed + via cascade or set to a deleted-user placeholder at the same time. +
++ A small amount of information may be retained after account + deletion, in line with the law and the legitimate operation of the + Service: +
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- + Feedback messages you + submitted are retained after deletion, but the link to your user + identifier is removed (so the message remains as anonymous product + feedback). + +
- + + Server and security logs + {" "} + may contain references to your activity for a short operational + window (typically 30 days) before they are deleted or anonymised. + These logs are not used to reconstruct your account. + +
- + + Records we are legally required to retain + {" "} + — for example, in connection with a pending legal claim, + regulatory request, or tax/accounting requirement — will be + kept only for as long as the law requires and then deleted. + +
- + Backups taken before + your deletion request are encrypted and rotate out on a regular + schedule. Your data will be overwritten as backups roll, typically + within 30 days. + +
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- + + Within 2 business days + {" "} + — we acknowledge your request. + +
- + + Within {SLA_DAYS} days + {" "} + — we complete the deletion in our active systems and send + you a confirmation email. + +
- + Up to 30 days after{" "} + — residual copies in encrypted backups roll out as part of + our normal backup retention schedule. + +
+ Deleting your {SERVICE} account does not automatically remove your + account with Google or Facebook. To remove your data entirely from + those providers, also revoke the “Prabhupāda Says” app + connection in your provider settings: +
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- + Google: visit your + Google Account → Security →{" "} + Third-party apps with account access → select + “Prabhupāda Says” → Remove access. + +
- + Facebook: visit{" "} + Settings & privacy → Settings →{" "} + Apps and websites → select “Prabhupāda + Says” → Remove. + +
+ Besides deletion, you can also ask us to provide a copy of the + personal information we hold about you, or to correct information + that is inaccurate. See our{" "} + + Privacy Policy + {" "} + for the full list of rights available to you. +
++ If you have any trouble with the deletion process or want to verify + the status of a previous request, write to{" "} + + {CONTACT_EMAIL} + + . The Service is operated by {OPERATOR}. +
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